Refund policy

CFJ ASHLEY, INC.
RETURN & REFUND POLICY
Effective Date: August 9, 2026 Website: nx2eid-yz.myshopify.com
Industry Niche: Lighting & Fixtures Contact Email: OrganRohaska6213@outlook.at

CUSTOMER SATISFACTION GUARANTEE: At CFJ ASHLEY, INC., we are committed to providing high-quality lighting products and
fixtures. If you are not completely satisfied with your purchase, we offer a 30-day return policy to ensure a seamless and hassle-free
shopping experience.
1. 30-DAY RETURN WINDOW
You have 30 calendar days from the date you receive your lighting product or fixture to request a return. To be eligible for a return,
your item must meet the following conditions:
The lighting product must be uninstalled, unused, unmodified, and in the exact same condition as received.
All original packaging, factory tags, mounting hardware, manuals, and accessories must be intact and complete.
Proof of purchase (order confirmation or receipt) must be included with your return request.
2. NON-RETURNABLE & EXCLUDED ITEMS
To maintain safety and quality standards, the following items are non-returnable:
Customized, made-to-order, or modified lighting fixtures.
Products that have been installed, wired, altered, or damaged due to improper installation or electrical mishandling.
Clearance, final sale, or display merchandise.
3. HOW TO INITIATE A RETURN
Step 1: Request Return Authorization
Email our support team at OrganRohaska6213@outlook.at with your order number, photo of the item in its original box, and
reason for return.
Step 2: Receive Authorization & Instructions
Once approved, we will provide you with a Return Merchandise Authorization (RMA) and designated return address
instructions.
Step 3: Pack & Ship
Securely pack the item in its original protective boxing to prevent transit damage. Return shipping costs are the responsibility
of the customer unless the return is due to our error or a defective item.
4. DAMAGED, DEFECTIVE, OR BROKEN LIGHTING FIXTURES
Lighting products contain delicate glass and electrical components. Please inspect your shipment immediately upon arrival. If your
item arrives damaged, defective, or missing components, please contact us at OrganRohaska6213@outlook.at within 7 days of
delivery along with clear photos of the packaging and damage. We will arrange a full replacement or refund at no additional cost to
you.
5. REFUND PROCESSING
Once your returned merchandise is received and inspected by our warehouse quality assurance team, we will notify you via email
regarding the approval or rejection of your refund:
Upon approval, your refund will be processed to your original method of payment.
Please allow 5 to 10 business days for the credit to post to your bank or credit card account, depending on your financial
institution.
6. EXCHANGES
If you wish to exchange a fixture for a different style, finish, or model, the fastest process is to return the original uninstalled item
following the steps above and place a new order online.
7. CONTACT & RETURN ADDRESS
For any questions regarding returns, damaged shipments, or refunds, please reach out to our team:
Company Name: CFJ ASHLEY, INC.
Mailing Address: 4250 LAKESIDE DRIVE, SUITE 300 JACKSONVILLE, FL 32210, United States
Customer Support Email: OrganRohaska6213@outlook.at
Official Store URL: http://nx2eid-yz.myshopify.com/